After the version update at 4:30 Sep.6 (EST), due to the abnormal mail system, the players received a large number of Hero Homecoming mail containing returning rewards abnormally. After we found the problem, the affected server was shut down at the first time. After checking, some players abnormally received and used a lot of rewards from the mails.
In order to maintain a healthy and fair game environment, we conducted the rollback on the affected servers to reset the game data to 4:00(EST), September 6, just before the version update.
We sincerely apologize to all the heroes for the trouble, inconvenience and loss caused by this rollback.
Here's our compensation plan for the heroes.
1. Server shutdown compensation
Compensation Range: All players in servers S1-S234
Compensation: 300 Gold + 500 Stamina + 500 Stellar Shards + 500 Luck Points + 999 Roses
2. Rollback compensation
Compensation Range: All players in servers that had the rollback:
S1-S5, S8-S180, S183-S186, S191, S194, S198-S207, S209, S211, S212, S214-S222, S224-S229
Compensation: 500 Gold + 50 Perfect Gems Shards + Advanced Random 6 Star Dragon Soul*3 + Golden Emblem*500 + Battle Soul Aptitude Stone*50 + Battle Soul Star Upgrade Stone*3
Compensation will be sent via mail. Please note to check. If you have any questions, please contact Angel. Wish you have fun in game.
BOQ Admin Team